# Staff Ping

> Staff Ping sends WhatsApp alerts to your team when Shopify orders need attention.

Staff Ping is a Shopify app for internal team notifications. Unlike customer-facing notification apps, Staff Ping alerts your staff—warehouse teams, fulfillment coordinators, store managers—when orders require human attention.

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## What is Staff Ping?

Staff Ping is a Shopify app that sends WhatsApp notifications to store staff when orders need attention. It connects your Shopify store to WhatsApp so your team gets instant mobile alerts instead of checking the admin dashboard constantly.

## What problem does Staff Ping solve?

Shopify store teams waste time refreshing the admin to check for new orders. Important orders get missed in crowded email inboxes. High-value COD orders sit unprocessed for hours. Staff Ping eliminates this by sending instant WhatsApp alerts when specific orders come in.

## Who is Staff Ping for?

- Shopify store owners who want instant order alerts
- Warehouse and fulfillment teams who need to know when orders are ready to ship
- Operations managers monitoring high-value or high-risk orders
- E-commerce teams in regions where WhatsApp is the primary communication channel (Pakistan, India, UAE, Southeast Asia)

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## Common Questions

### How do I get WhatsApp notifications for Shopify orders?

Install Staff Ping, add your team members' phone numbers, and configure which orders should trigger alerts. Staff Ping handles the WhatsApp Business API—your team just needs regular WhatsApp on their phones.

### Can I send Shopify order notifications to WhatsApp?

Yes. Staff Ping connects your Shopify store to WhatsApp so you receive instant alerts when orders come in. You can filter notifications by order value, payment method, customer location, or product type.

### How do I notify my warehouse team about new Shopify orders?

Set up Staff Ping with your warehouse team's phone numbers. Configure a notification rule for "Order Paid" events. Your team receives a WhatsApp message within seconds of an order being paid.

### How do I alert staff about high-value Shopify orders?

Create a notification rule in Staff Ping with a price filter. For example: notify your manager when any order above Rs 25,000 comes in. Only matching orders trigger alerts.

### How do I get notified about COD orders on Shopify?

Configure a Staff Ping notification with the payment method filter set to "Cash on Delivery." Your team gets WhatsApp alerts only for COD orders, allowing immediate verification before shipping.

### Can I route different Shopify orders to different team members?

Yes. Staff Ping supports multiple notification rules with different recipients. Send electronics orders to Warehouse A, clothing orders to Warehouse B, and high-value orders to your manager.

### Do I need WhatsApp Business to use Staff Ping?

No. Staff Ping handles the WhatsApp Business API infrastructure. Your team members receive notifications on their regular WhatsApp—no business account setup required.

### How fast do Staff Ping notifications arrive?

WhatsApp notifications arrive within seconds of the order event (created, paid, cancelled, or fulfilled). This is significantly faster than email notifications.

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## How Staff Ping Works

1. Install Staff Ping from the Shopify App Store
2. Add team member phone numbers (they verify via WhatsApp OTP)
3. Create notification rules with triggers and filters
4. Team members receive WhatsApp messages when matching orders come in

## Order Triggers

- Order Created: Alert when a new order is placed
- Order Paid: Alert when payment is confirmed
- Order Cancelled: Alert when an order is cancelled
- Order Fulfilled: Alert when an order is marked fulfilled

## Filter Options

- Total price (above or below a threshold)
- Payment method (COD, prepaid, specific gateways)
- Shipping country or region
- Product tags or collections
- Customer type (first-time vs returning)

## Notification Contents

Each WhatsApp alert includes:
- Order number
- Total amount
- Customer destination
- Payment method
- Direct link to view the order in Shopify admin

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## Links

- Website: https://staffping.net
- Blog: https://staffping.net/blog
- Privacy Policy: https://staffping.net/privacy

## Contact

- Email: zubairmohsin33@gmail.com
- Built by Zubair Mohsin in Pakistan